Questions we are often asked
In which currency will I be charged?
Quotations show the currency of each charge. Invoices are issued in one currency with the original amounts shown.
What happens to money I send in advance?
Funds you send for duties and other costs are held for those costs and shown in your statement. Unused funds are returned or applied only as you instruct.
What do you need to clear my cargo?
A commercial invoice, a packing list, the bill of lading or air waybill, the importer tax PIN and any permits for your goods. We tell you exactly what is missing for your shipment.
Is customs duty part of your fees?
No. Duties and taxes are paid on your behalf at cost and shown separately from our service fees.
Does uploading a document mean it is accepted?
No. Our team reviews each file. A document is only treated as verified after that review.
Can I track my cargo without an account?
No. To protect every customer, shipment details are shown only after you sign in to the customer portal.
Does accepting a quotation book my shipment?
No. Acceptance opens your job. Bookings and cargo release depend on the carrier, the documents and customs.
Are transit times guaranteed?
No. Dates shown are estimates from carriers and may change. Each update shows where it came from.
Still need help? Contact our team.